Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Leisure Himachal's relationship with you in relation to this website.
Use of this website
The term "Leisure Himachal", "us" or "we" refers to the owner of the website, whose registered office is in Manali. The term "you" refers to the user or viewer of our website. The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. The photographs are used under their own licences and credited on our photo credits page.
- All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Leisure Himachal's prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorisation for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
Our tour terms
Our valued guest: as part of our effort to provide you a hassle-free, enjoyable holiday, the terms and conditions below are our contract with you, to prevent misunderstandings between the tour escorts and facilitators, the company and you at any time in the course of the travel. Please spare us some of your valuable time. We require you to read and accept all the terms and conditions before you contract our services.
Information validity and accuracy
The information on our website and in company brochures was published in April 2014, replacing all previous information, and is kept up to date on this site as shown above.
Definitions
- Passenger(s), you, guest, client means the person or persons in whose name, or on whose behalf, a booking or registration is made.
- Company, we, us means Leisure Himachal.
- Tour escorts and facilitators means tour guides and independent contractors, including hoteliers, transport representatives or any other person or organisation selected by the company to render services to the passenger(s).
Jurisdiction
All disputes pertaining to the tour and travel, travel-related services, adventure activities conducted by the company, and any claim arising thereunder shall be subject to Kullu, H.P., India jurisdiction only.
Scope of activity
We are travel and holiday organisers only. We do not provide insurance services. We also do not process claims of any kind. All adventure activities are risky sports; involvement in such activities is the guest's own choice and risk, and we do not take any responsibility for mishaps or accidents. We do not accept any claim.
Accommodation
Accommodation provided is generally on a twin-sharing basis, so single occupancy, arising for whatever reason, will cost more. An extra bed will also be charged as per the hotel's specified rates. Guests will have to abide by the check-in and check-out times of the respective hotels. Early arrivals, late departures or overstays, for whatever reason, are the responsibility of the guests themselves. Use of hotel services and amenities is the responsibility of the guests.
Meals
There is a pre-set menu for meals as per the tour programme. We reserve the right to change the meal arrangements if circumstances demand us to do so. A tour participant missing a meal for whatever reason cannot claim for the meal missed.
Transport
Our cars are allotted on a booking-priority basis. Each transport operator has its own set of rules that must be complied with. The company is not liable for any dispute arising from non-compliance with such rules. Any damage caused by you during the travel shall be payable by you.
Safety and health
All baggage and personal effects shall be at all times and in all circumstances the responsibility of the passengers. Leisure Himachal is not responsible for any type of loss or damage (to baggage or person). Health matters are the sole responsibility of the traveller. Adequate travel insurance cover is strongly recommended. It shall be the duty of the guest to inform the company of any medical condition that may affect his or her ability to undertake the activities, or could negatively affect the interest of the group. In such a situation, the company reserves the right to deny the guest participation in some of the activities, with no refund.
Itinerary changes
Sometimes we may make amendments to the itinerary, due to unforeseen developments such as the unavailability of sights, adverse climatic conditions and so on. In some cases such changes could mean extra charges, but you will be informed of the complete details. In the event of the company exercising its right to amend any aspect of the services, the guest(s) shall have to continue with the programme as amended.
Payments
The amount paid at the time of booking is non-refundable. We do not accept any form of cheque. Bookings will be processed only after 25% of the total amount has been paid. The full amount must be paid fifteen days before the tour or stay starts; we will send a reminder of full payment 20 days before the tour or stay starts. Failure to deliver complete payment will result in cancellation of the arrangement. For instant or on-the-spot bookings, 100% payment is required before bookings are processed.
Cancellation policy
The refund will be in the same currency used in the payment, and at no interest. The company does not assume responsibility for any difference in local currency value due to fluctuation of exchange rates. Cancellation must be made by formally writing to the company. The request will be acted on within a working day, except Saturdays, Sundays and national holidays.
| Cancelled | Refund |
|---|---|
| 60 days or more before the travel date | 80% of the amount paid |
| 59–40 days before | 50% of the amount paid |
| 39–25 days before | 25% of the amount paid |
| 24–15 days before | 15% of the amount paid so far |
| Less than 15 days before | No refund |
Our booking and payments page sets out the reservation and cancellation policy for individual travellers and groups.
Travel documents
It is the sole responsibility of the guest(s) to collect in time, and hold, valid travel documents and statutory clearances — such as passports, visas, confirmed air or rail tickets, insurance and medical insurance certificates, any other document used to confirm an arrangement with a service provider, and other statutory certificates — to enable him or her to travel on the tour. It is the guest's responsibility to collect in time the necessary travel documents or other documents from the booking office. Essential travel documents must be in the hands of their owner at all times, and be ready in case of checks by local authorities.
Personal documents are non-transferable. The company will not accept requests for help in replacing lost documents. If, in the course of the tour, a guest is refused entry by the authorities because of a missing personal document, the guest cannot claim compensation from the company.
Privacy of information
We treat all information furnished by you as confidential and will exercise extreme discretion in using the information. However, we may be constrained to disclose the information furnished by you if such disclosure is required by law, by an order of a court, or by the rules, regulations and enquiries of any government or statutory agency having regulatory authority over the company. The company also reserves the right to publish guests' photographs or group photographs taken during the tour. See also our privacy policy.
Acceptance
A guest's acceptance and/or signature on the booking form shall mean complete acceptance of the terms and conditions contained herein by the guest(s). Where one person is acting on behalf of the other members of a group in accepting, it shall be deemed that the others have duly authorised that person. The accepting person has to write down the names of the members under his or her name.